Thursday, October 6, 2011

HP CP3525DN Color LaserJet Printer

HP CP3525DN Color LaserJet Printer. You want high quality output, and you want it delivered fast. HP understands, which is why this printer produces both color and black and white pages at speeds up to 30 pages per minute /ppm. Start fast and finish sooner. Instant on Technology uses cutting edge fuser technology that enables print jobs to begin quickly from low power mode. The Time To Completion /TTC of a typical office print job can be nearly 3.5 times faster from low power mode on this device with Instant on Technology than on devices without it. Produce documents that make an impact. HP ImageREt 3600 and HP ColorSphere toner work together to create sharp images and crisp text for all of your business needs. Improved HP ColorSphere toner provides excellent edge acuity for detailed line work, spreadsheets, and architectural drawings. This HP printer is designed to maximize your investment. With the HP Color LaserJet CP3520 Printer, you can get black prints for the same cost as on a black and white HP LaserJet providing general office effectiveness, while also allowing you to print in color. Choose an optional high capacity print cartridge for even more value. With HPs Color Access Control technology, easily control who can print in color and how much. Effortlessly share the printer with embedded gigabit networking. Enjoy enterprise class security features such as IPSec and IPv6. With expandable memory, an open EIO slot, and optional third party solutions, you can expand printer capabilities as your business needs grow. Produce professional, attention grabbing marketing materials in your own office by combining. HP ColorSphere toner with HPs full line of papers. Easily produce brochures, flyers, postcards and newsletters on up to 58 lb glossy media. Effectively communicate internally and generate sales for less time and money than the cost of outsourcing.

Color: Up to 30 ppm Brand: HP Model: CP3525DN Original language: English Number of items: 1 Dimensions: 14.10" h x 19.30" w x 20.20" l, 72.50 pounds Color LaserJet Printer with Automatic 2 Sided Printing Print Speed Black and White and Color: Up to 30 ppm, Letter Hi Speed USB 2.0 Port for Easy Direct Connections EIO Expansion Slot for Optional Networking, storage, and Connectivity Options HP Jetdirect Gigabit Ethernet Embedded Print Server

Most helpful customer reviews 61 of 69 people found this review helpful. --- Good printer customer service has advantages and disadvantages, I received this printer D. Elliott, 22 January was successful and the sentence yesterday evening (28 January). It is too early for me to comment on print quality. What I saw, looks good but I have only four pages printed so far and still you have not tried the duplex unit. I am writing this review to comment on customer support from HP, from a previous comment was a totally negative experience. Some of my relationship with the system of customer service were good and some were bad. I got the printer on a Thursday when I was at work. I could not access it until Saturday. Then I unpacked the printer and remove all protection strips, etc. When I turned it stopped immediately after the memory test with an error message "Pump up a failure. RFU file now. RFU Download the USB port" or tuned close are. I knew I was in difficulties. I went online and found the latest firmware update (RFU = remote firmware update) downloaded and there to my Mac, but I could not figure out how to send it to the printer, because the instructions said to ftp (using Ethernet works connection). This requires knowledge of the printer's IP address, which you probably do not know when the error occurred so early in the startup process. And even if they had, there was no way to find out what it is, because the buttons on the console triggered no response. Also said that using the instructions on the printer display USB. Nowhere in the manual about using the USB, it was a firmware update that is mentioned at all to do. So I made my first call for technical support. It's one of those terrible voice-activated menu systems. It took me several minutes to release my answer as carefully as I could, to finally get transferred to technical support. It was at this point I was told that technical support hours are from 5.00 bis 05:00 clock MF PT and closed on the weekends I was out of business until Monday. Monday I called at 6:15. This time, I was saying how carefully the model number of my CP3525dn, the computer's voice interrupted me. He said he had determined that the printer was no longer under warranty, therefore, was not eligible for telephone support. He told me to use the e-mail system and hung up. If I had not gone further on Saturday, do not know what I would have done at this time. The most likely would have called the company that bought it and ran with it. But since Saturday, I knew that the real problem was the poor quality of his voice-activated system menus. So I tried again and finally, about 6:25, I'm connected to a real human being. The lady I first spoke to was polite and friendly, but obviously working from a script and not very knowledgeable. She worked with me for about 45 minutes. She told me to use USB to download the firmware update. But when I downloaded the file is absolutely nothing happened I had to try many things (restarting my Mac, turning the printer, etc..) Repeatedly put me on hold for 5 minutes or so trying to get help from a second customer service representative. But nothing worked. Finally gave up and moved me into a customer service department, which is defined simply as "hardware". The lady is also nice and helpful and seemed much more knowledgeable. He worked with me for another 45 minutes. He asked a lot of questions and was able to establish that the formatter board (major computer inside of the printer) was defective. He thought it could be a bad connection of the memory module. She spoke to me through the removal of the formatter board from the printer and manipulate it. So I had to re-install the card and try again. The same error appeared immediately. So he promised to send me a ticket Formatter replacement.

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